Configure Global Advanced Settings

Use the Advanced page in the CSM Administrator System Settings window to configure the following Global Advanced settings:

  • How many Dashboard Widgets to refresh simultaneously.
  • How long to wait between notification checks.
  • How to handle web service calls.
    Note: No Role or User Advanced settings are available.
  • How to configure the Google Analytics Tracking ID to enable tracking for the CSM Portal.

About configuring the Global Advanced settings:

Max simultaneous Widget refresh

Define the maximum number of Widgets that can be refreshed simultaneously (default is 5). Use the up/down arrows to increase/decrease the number.

Note: When a Dashboard is set to reload its data, it will combine refresh requests. Increasing this number might make Dashboards update more smoothly, but might also increase network traffic and slow down other Users/operations.
Configure Notification Settings

The Cherwell Application Server sends messages to clients regarding updates (example: Definitions need to be reloaded, Queues need to be updated, or records have been locked, etc.). This information is attached to regular requests from the client to the server. However, if the client has not communicated with the server within the maximum notification time, the client checks for updates.

You can set the maximum amount of time between client notification checks and server notification checks.

Note: Decreasing these values can make clients get updated data more frequently, but also increase network traffic.
Web Service Settings The settings defined here might override some of the settings defined when you set up a web service.
Calling Web Services from Client

Select an option for allowing web service calls from a client.

  • Allow: Select this option to allow web services to be called from a client.
  • Don't Allow: Select this option to prevent web services from being called by clients. Users who try calling a web service from a client will receive an error.
  • Force to Server: Select this option to force client web service calls to the server.
  • Based on Security: Select this option to determine whether a client can call a web service based on security rights (Allow calling web services from client machine).
Unsecured Calls (HTTP)

Select an option for unsecured web service calls.

  • Allow: Select this option to allow unsecured (HTTP) web service calls.
  • Don't Allow: Select this option to prevent unsecured web service calls. Users who try making unsecured calls receive an error.
  • Force to HTTPS: Select this option to have all unsecured web service calls forced to HTTPS.
Allow self-signed certificates (HTTPS)

Select this check box to allow calls to web services with self-signed certificates (certificates not signed through a signing authority such as VeriSign).

If this box is cleared, Users receive an error whenever they try to call a self-signed web service.

Auditing

Select an option for determining what to audit (log).

  • None: Select this option to audit nothing.
  • Based on Service Settings: Select this option to audit based on the web service's auditing setting.
  • All Web Service Calls: Select this option to audit all web service calls.
  • Server-Based Calls: Select this option to only audit web service calls made from the server.
Note: Web service calls are audited by writing an entry into the Cherwell Application Server log (which can write to a file, to the event log, or to an external logging tool such as Splunk). The log must be configured for web service calls to be captured.
Analytics Select the Google Analytics Tracking ID (Portal) check box and provide your Google Analytics Tracking ID to enable the tracking of data for your CSM Portal sites. See Tracking Portal Use with Google Analytics.
Warning: Using the Use legacy rules for related data retrieval check box is not recommended. It allows the system to emulate legacy behavior. Doing so loads Relationships beyond the second level and can severely degrade system performance or cause recursion problems.