Configure Global Help Settings
Use Global Help system settings to provide an alternate help site to your users and customize support contact settings. Access Global Help settings from CSM Administrator ( ).
Alternate Help Site | Define a custom Help System or site instead of the OOTB CSM Help System. After selecting the Alternate Help Site checkbox, provide an alternate Help System URL. |
Pass Parameters | Select the Pass Parameters checkbox to enable passing parameters for the provided Help System URL. |
Show Process and Terminology Help | Enables Process and Terminology Help in CSM. Process and Terminology Help text is defined in the Process and Terminology pages in the Business Object Properties or Field Properties windows. |
Disable Reporting Error | By default, CSM allows users to send a Report Error e-mail to the Cherwell Support Team. Select the Disable Reporting Error checkbox to disable the send error reports feature. |
Alternate Report Error E-mail | Provide a custom e-mail address for error reports to be sent to instead of the default Cherwell Support Team e-mail address. |
Alternate Support Phone Number | Provide a custom Support Team phone number
instead of the default Cherwell Support Team phone number.
Note: The Cherwell Support Team phone number will remain in
several error messages, (e.g., upgrade errors) as directly contacting Cherwell
Support is the best way to solve those problems.
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