Grant permission to the
CSM
security roles to access the CAM
mApp®
Solution
and its
One-Step™
Actions.
This enables users to edit the Scheduler or associated CIs, and view the CMDB.
To configure security roles:
- In
CSM Administrator,
select the
Security category.
- Select
Edit roles, and then select the
IT Service Desk role.
- Select the
Role Options menu item, and then select
Configure task pane.
- Ensure the
Use default task pane setup option is clear.
- Select
Add, and then in the
Task Pane Section window, select
Add.
The Action Manager opens.
- Select the
One-Steps category, and then from the
Association drop-down list, select
Config - Computer.
- From the
Global folder, select the
License Analytics One-Step Action,
and then select
OK to add the action.
- Repeat Steps 5-7 for the remaining two
One-Step Actions in the folder:
Purchasing and
Reports Console.
- Select
OK in both the
Task Pane
and the
Configure task pane window.
- Repeat steps 1-9 for the
IT Service Desk Manager role.
- Repeat configuration procedures for any company-specific security
roles that also require access to the CAM
mApp Solution.
Do not configure any portal security roles.