- Automatic Incident Escalation mApp Solution 1.0
The Automatic Incident Escalation mApp® Solution provides functionality that allows you to automatically assign an Incident to a Team (based on Service Categorization) and to quickly escalate an Incident to another Team, if necessary.
- Enhanced Password Reset mApp Solution 1.0a
The Enhanced Password Reset mApp® Solution provides functionality that builds upon the current Password Reset functionality to strengthen security in the CSM Portal.
- HR Case Management 3.0
Cherwell HR Case Management is a business solution enabling human resources teams to deliver employee services quickly and efficiently.
- IT Training mApp Solution 1.0
The IT Training mApp® Solution provides functionality that allows you to manage Training Course opportunities for customers.
- JIRA mApp Solution 2.0
The JIRA mApp® Solution provides functionality that allows for JIRA bug tracking, issue tracking, and project management functions in CSM.
- Microsoft® Skype for Business® mApp Solution 1.0
The Microsoft® Skype for Business® mApp® Solution provides functionality that allows you to facilitate real-time online collaboration through conversations (text, voice, video, and presence information), desktop sharing, and online meetings.
- On Call mApp Solution 1.0
The On Call mApp® Solution provides functionality that allows you to automatically notify defined users when an urgent Incident (P1, P2, or VIP) is created outside of normal Business Hours.
- Orchestration Packs
A Cherwell Orchestration Pack is a group of software runbooks that are packaged and delivered through a mApp® Solution to allow users to perform functions on another vendor's software from within CSM. Each Orchestration Pack focuses on a specific third-party system and contains multiple runbooks that automate the execution of commands and activities on that system and report the results back to CSM.
- Planview Task Integration mApp Solution 1.0
Use the Planview Task Integration mApp® Solution to integrate Tasks into CSM.
- Risk for Change mApp Solution 1.0
The Risk for Change mApp® Solution provides functionality that allows you to evaluate the risk level of a Change Request using a Risk Assessment with defined thresholds.
- Skills Management mApp Solution 1.0
Use the Skills Management mApp® Solution to create skills and link them to users.
- Submit On Behalf Of mApp Solution 2.1
Use the Submit On Behalf Of mApp® Solution to submit an Incident or Service Request on behalf of another user.
- Survey Monkey mApp Solution 1.0
Use this mApp® Solution to track results from surveys you create using Survey Monkey.
- Tenable.io Integration mApp Solution
Use the Tenable.io Integration mApp® Solution for a bi-directional integration between Tenable and CSM.
- Track the Number of Incidents Caused by a Change Request mApp Solution 1.0
Use the Track the Number of Incidents Caused by a Change Request mApp® Solution to identify and track the number of Incidents caused by Change Requests.