Create a category and subcategory for virtual machines so that
Users can specify the type of support required when Customers make Service
Requests for cloud applications.
Apply the Cisco CloudCenter™
mApp®
Solution using the Apply
mApp Solution
wizard and publish the resulting Blueprint, then complete the required
configuration procedures in
CSM Administrator.
- From the
CSM Browser Client, click the Quick Search control, then select
Service.
- Leave the search box empty, then click the search button.
A list of services appears.
- Select
Cloud Services.
The Service Form opens.
- In the Form Arrangement, select the
Categories tab.
- Click
New Incident Category.
- Complete the Category fields:
- For Incident Category, type
Cloud Applications.
- For Specifics Name, type
Specifics - VM.
- Verify that the
Visible in Portal checkbox is checked.
- For Image, click
,
then select the
Cloud Service Catalog image.
- In the Form Arrangement, select the
Subcategories tab.
- Click
New Incident Subcategory.
- Complete the Subcategory fields:
- For Service, verify that
Cloud Services is selected.
- For Category, select
Cloud Applications.
- For Subcategory, type
Request an Application.
- Optionally provide a description.
- For Specifics Name, select
Specifics - VM.
- Verify that the
Visible in Portal checkbox is checked.
- Optionally, check the box for
Approval Required.
- Click
Save.
Warning: If you plan to use a translated version of the
mApp Solution, translate the Category and Subcategory to the target language
before using the
mApp Solution in that language. Refer to
Translating Service Catalog Strings
for details.