Create, Check Status, or Close an Incident from Slack
Use Slack to create an Incident, check the status, or close the Incident.
Before you make any changes to an Incident, review the following two Actions to ensure the Slack integration works on your system: Create Incident and Close Incident. These are Actions within the Slackbot One-Step™ Action.
- In the One-Step Action Manager, select (None) from the Association drop-down list, and then select the Global folder.
- Edit the Slackbot One-Step Action, and on the Designer Board, select the Create Incident Action.
- Select the Fields page and review the values set in the Incident fields to ensure they are valid for your database and consider if you have added any new fields to the Incident that are required for save. See step 6 on Define a Create a New Business Object Action.
- Follow the previous step for the Close Incident Action.
To create, close, or check the status of an Incident: