SMEs can review the Machine Learning dashboard to verify and
update the machine learning model's Service Classification predictions. This
verification process increases the model's future accuracy.
To verify the Service Classification
prediction:
- Access the Machine Learning dashboard.
- Review the accuracy of the Service Classification for each
Incident.
- If the Service Classification is correct, right-click the
Incident and select
.
- If the Service Classification is incorrect, select the
Incident to open the Incident record. Choose an new Service Classification.
You can also review Service Classification predictions by
accessing each Incident record.
When a SME manually sets the Service Classification, the confidence
for that particular Incident is set to 100%. The machine learning model
continues to train itself based on these corrections, along with any other
Incidents with a confidence rating of 95% or higher.