Post issues to JIRA from CSM using the functionality of the JIRA
v2.0
mApp Solution.
To post an issue to JIRA:
- In the
CSM Desktop Client,
open an existing Incident or Problem or create a new one.
- Select the
Post to JIRA link or button.
- Select the
JIRA Project for that issue.
When the One-Step Action has finished running, if
successful, you see a pop-up window showing your JIRA Issue Number. A Journal
Note is created with details of the JIRA interaction, whether successful or
not.
- Look at your form where you now see a link showing the JIRA Issue
Number.
- Select the
JIRA Issue Number
to open the issue in JIRA.