Request a vRealize® Virtual Machine in the Customer Portal
Use the Customer Portal to request a vRealize® virtual machine.
Note: This functionality is only available if you have applied
the
Orchestration Pack for VMWare vRealize®
Automation™. For more information, refer to the
mApp Solution Tech Notes documentation.
To request a virtual machine in the Customer Portal:
- Navigate to http://server/CherwellPortal where server is the location where the CSM Browser applications are installed.
- Log in to the Portal:
- Click the Click to login link to log in to the Portal Site.
- Provide login credentials (User Name and Password) for a User who has rights to access the Customer Portal.
- Click Sign-in.
- In the Customer Service Portal toolbar, click
Service Catalog.
The Service Catalog page opens.
- In the Cloud Services>Virtual Machines (VM) section, click the
Request VM Service.
The Request VM form opens.
- Complete the Request VM Specifics Form.
- Click the
Add to Cart
button.
The Service Request displays on the My Service Orders page in the Services Ordered section.
- Click the Submit Order button.
- Click
OK
to confirm the order.
Note: After the order is confirmed, the Service Request is assigned to the default Team (if defined) and fulfilled using the CSM Desktop Client.
- In the Cloud Services>Virtual Machines (VM) section, click the
Request VM Service.
- View the status of the request:
- In the Customer Service toolbar, click the number next to My Requests (example: 8).
- Click the Service Request that you want to view.
- After the VM request is fulfilled, request a second day action:
- On the Customer Portal home page, click the
View My Devices
link.
The Virtual Machine page opens.
- Select a second day action from the Request Action for this VM drop-down.
- Click the Run Action button.
- On the Customer Portal home page, click the
View My Devices
link.