Using Actions in CSM Desktop Client or Browser Client Menu Use Incident or Problem Actions from withinCSM to make changes to JIRA issues. To use Actions in the Desktop Client or Browser Client menu: Open an Incident. Select Incident Actions in the menu bar. You see a JIRA folder with available options. Open a Problem. Select Problem Actions in the menu bar. You see a JIRA folder with available options. Parent topic:Using the JIRA mApp Solution Related concepts Using the JIRA mApp Solution Related tasks Using Actions in CSM Desktop Client Task Pane