Add Accessories to a Computer CI and Mobile Device CI

Add accessories to a new Incident for a new employee setup or new computer request.

To add accessories to a computer CI and mobile device CI:

1. In the CSM Desktop Client, log a new Incident (New > Incident).

   A new Incident record is created.

2. Classify the Incident as a new employee setup:
   1. Service Classification: Select Employee Support > Add/Change > New Employee Setup.

      The New Employee Specifics form opens.

      Note: The configured computer and mobile device accessory and cost values are also available on the New Device Specifics form. Access the form by classifying the Incident as a Request New Computer (Service Classification: Desktop Management > Computer > Request New Computer).
3. In the computer section, select an item from the Computer drop-down list (example: Latitude E5530 Laptop).
   Note: Your department must have defined permissions to access the item.

   The defined computer accessories display.

   1. Select an accessory check box (example: Carrying Case $59.99).

      The price of the accessory is added to the computer details calculation, and an Ordered [Item] check box displays on the form.

4. In the Mobile Device section, select an item from the Mobile Device drop-down list (example: iPhone 5 32GB).

   The defined mobile device accessories display.

   1. Select an accessory check box (example: Car Charger $19.95).

      The price of the accessory is added to the computer details calculation, and an Ordered [Item] check box displays on the form.

5. Complete the Incident logging process.