Create and manage Network or Security Events to determine if an
action is required.
You can create an Incident, Service Request, or other record to help
manage your Events. Close the Event if no further action is needed.
Network and Security Events will generally be opened via automation
but can also be opened manually.
To create a Network or Security Event:
- From the toolbar in the
CSM Desktop Client
or the
CSM Browser Client,
select
or
New Event - Security.
- Provide a name and details.
- Select an event type and service.
Both fields are optional for a Network Event. For a Security
Event, the
Event Type field is required and the
Service field is not available.
- Select a priority and event severity.
- Select a reported date time and who reported the Event.
The
Reported Date Time field is autopopulated and
is a required field. The
Reported by field is optional.
- Select a source and provide an external source ID.
The
Source field is required, but the
External Source ID field is optional.
- (Optional) Assign the Event to a team and individual.
You can also select the
Assign to Me link in the
Actions list.
- Provide the response notes, cause code, and resolution details.
Note: The
Response Notes and
Resolution Details fields are optional, but
the
Cause Code field is required before you can
move the status to Resolved.
The
Resolution Details field is audited and
Journal entries track modifications made. View the Journal - History entries in
the
Journals tab of the form arrangement.
- (Optional) Initiate other Actions as appropriate using the links
in the
Actions list.
- Select
Save.
- Work Items, Affected Users (Security), Network Events (Security),
Similar Events, Security Events (Network), Incidents, Change Requests, and
Configuration Items (CIs) associated with the Event will be listed in their
respective tabs of the form arrangement. You can create new Work Items/Events
and Incidents/Change Requests and link affected users, Events, and CIs in each
tab.