OOTB IT Management Dashboards

CSM provides several OOTB IT Management Dashboards. IT Management Dashboards are intended for IT executives, managers, and technicians, and provide strategic, tactical, and operational views of an IT organization.

OOTB IT Management Dashboards include:

• IT Executive: Provides a strategic view of the IT organization's workload and performance.

  

• IT Service Desk Manager: Provides a tactical view of service desk operations.

  

• IT Technician: Provides an operational view of IT technician workload.