About Saved Searches

A Saved Search finds all records meeting commonly-defined criteria (example: Find all My Open Incidents). Saved Searches are meant to be reused and can be accessed from multiple places in CSM.

Examples of Saved Searches include:

• All Incidents created within the past year.
• All open Requests.
• My open Incidents.

Saved Search results display in the CSM Desktop Client Main Pane.

CSM provides several OOTB Saved Searches. Use these OOTB Saved Searches as-is, edit them, or create your own using the Search Manager.