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Cherwell HR Case Management mApp File Attributes

The Cherwell HR Case Management mApp file contains the following items:

Major BO BO - Item (Form,Grid,etc) BO Item Name Action Settings Notes
HR Case Entire BO HR Case Overwrite High Importance
HR Position Entire BO HR Position Overwrite High Importance
Discussion Form Discussions Overwrite Low Importance Standard form with addition of new fields for classification and expiration
Discussion Field Expiration Date, FM Announcement, HR Announcement, IT Announcement Merge Low Importance
Knowledge Article One-Step Issue Not Resolved via Portal - Log Incident Issue resolved via Portal - show usage Overwrite Low Importance Added case statement for special handling of Human Resources Knowledge Articles when customers indicate Use of the article in resolving their issue. Redirects back to HR Home Portal.
Supporting BO BO - Item (Form,Grid,etc) BO Item Name Action Settings Notes
Checklist Item Entire BO Checklist Item Medium Importance
HR Additional Details Entire BO HR Additional Details Medium Importance
HR Benefit Change Entire BO HR Benefit Change Medium Importance
HR Contact Info Change Entire BO HR Contact Info Change Medium Importance
HR Off Board Entire BO HR Off Board Medium Importance
HR Onboard Entire BO HR Onboard Medium Importance
HR Transfer Entire BO HR Transfer Medium Importance
SLA Target Time Field Parent Type Overwrite Low Importance Added a Parent Type value of "HR Case" to valid values
Lookup Tables BO BO - Item (Form,Grid,etc) BO Item Name Settings Notes
Case Category Entire BO Case Category Medium Importance Include data
Case Priority Entire BO Case Priority Medium Importance Include data
Case Subcategory Entire BO Case Subcategory Medium Importance Include data
Case Type Entire BO Case Type Medium Importance Include data
Checklist Entire BO Checklist Medium Importance Include data
HR Case Resolution Code Entire BO HR Case Resolution Code Medium Importance Include data
HR Case Status Entire BO HR Case Status Medium Importance Include data
Managers Item Location (Association) BO Item Name Action Notes
Automation process definition Association - HR Case HR Case - Confirmation Email on Create Import
Automation process definition Association - HR Case HR Case - Resolve to Closed Process Import
Automation process definition Association - HR Case Resolve By Breached - HR Case Created Import
Automation process definition Association - HR Case Respond By Breached - HR Case Created Import
Counter Global HRCaseID Import
Dashboard Global > HR Case HR Case Catalog Import Portal Only
Dashboard Global > HR Case HR Case Home Import Portal Only
Dashboard Global > HR Case HR Case Management Oversite Dashboard Import
Dashboard Global > HR Case HR Case My Items Import Portal Only
Dashboard Global > HR Case HR Case Team Manager Dashboard Import
Dashboard Global > HR Case HR Case Worker Dashboard Import
Widget Global > HR Case All Cases by Category Import
Widget Global > HR Case All Open HR Cases Import
Widget Global > HR Case All SLA Resolve Breaches Import
Widget Global > HR Case All SLA Resolve Warnings Import
Widget Global > HR Case All SLA Response Breaches Import
Widget Global > HR Case All SLA Response Warnings Import
Widget Global > HR Case All Unassigned HR Cases Import
Widget Global > HR Case All VIP HR Cases Import
Widget Global > HR Case HR Case Date Range Filter Import
Widget Global > HR Case HR Case Searches Import
Widget Global > HR Case HR Case Team Workload Import
Widget Global > HR Case HR Case Workload by SubCategory Import
Widget Global > HR Case HR Case Workload by Team Import
Widget Global > HR Case HR Case Workload by Team Member Import
Widget Global > HR Case HR Cases Owned by Me Import
Widget Global > HR Case HR Cases Owned by My Teams Import
Widget Global > HR Case HR Cases Recently Closed Opened by Me Import
Widget Global > HR Case HR Catalog - Other Import
Widget Global > HR Case HR Discussions Import
Widget Global > HR Case HR Full Catalog Import
Widget Global > HR Case HR Knowledge Articles with Like Counts Import
Widget Global > HR Case HR Knowledge Search Import
Widget Global > HR Case My Follow Ups Import
Widget Global > HR Case My SLA Resolve Breaches Import
Widget Global > HR Case My SLA Resolve Warnings Import
Widget Global > HR Case My SLA Response Breaches Import
Widget Global > HR Case My SLA Response Warnings Import
Widget Global > HR Case My Team Follow Ups Import
Widget Global > HR Case My Team SLA Resolve Breaches Import
Widget Global > HR Case My Team SLA Resolve Warnings Import
Widget Global > HR Case My Team SLA Response Breaches Import
Widget Global > HR Case My Team SLA Response Warnings Import
Widget Global > HR Case My Teams Unassigned HR Case Count Import
Widget Global > HR Case My Teams Unassigned HR Cases Import
Widget Global > HR Case Unread Email Journals for My Teams HR Cases Import
One-Step Association - Case Subcategory Global Create HR Case and Set Categorization Import
One-Step Association - Checklist Item Blueprint Item 01 Done, Item 02 Done, Item 03 Done, Item 04 Done, Item 05 Done, Item 06 Done, Item 07 Done, Item 08 Done, Item 09 Done, Item 10 Done, Item 11 Done, Item 12 Done, Item 13 Done, Item 14 Done, Item 15 Done, Item 16 Done, Item 17 Done, Item 18 Done, Item 19 Done, Item 20 Done, Item 21 Done, Item 22 Done, Item 23 Done, Item 24 Done, Item 25 Done, Item 26 Done, Item 27 Done, Item 28 Done, Item 29 Done, Item 30 Done Import
One-Step Association - Checklist Item Blueprint Item 01 Skip, Item 02 Skip, Item 03 Skip, Item 04 Skip, Item 05 Skip, Item 06 Skip, Item 07 Skip, Item 08 Skip, Item 09 Skip, Item 10 Skip, Item 11 Skip, Item 12 Skip, Item 13 Skip, Item 14 Skip, Item 15 Skip, Item 16 Skip, Item 17 Skip, Item 18 Skip, Item 19 Skip, Item 20 Skip, Item 21 Skip, Item 22 Skip, Item 23 Skip, Item 24 Skip, Item 25 Skip, Item 26 Skip, Item 27 Skip, Item 28 Skip, Item 29 Skip, Item 30 Skip Import
One-Step Association - HR Case Blueprint Assign to ANY Individual Import
One-Step Association - HR Case Blueprint Assign to Individual Import
One-Step Association - HR Case Blueprint Assign to Team Import
One-Step Association - HR Case Blueprint Auto-Close Record Import
One-Step Association - HR Case Blueprint Clear Classification Import
One-Step Association - HR Case Blueprint Create Child Checklists Import
One-Step Association - HR Case Blueprint DateTime Stamps Popup Import
One-Step Association - HR Case Blueprint Dial Customer Phone Import
One-Step Association - HR Case Blueprint Follow-Up Import
One-Step Association - HR Case Blueprint HR Case Confirmation Import
One-Step Association - HR Case Blueprint HR Case Resolved Confirmation Import
One-Step Association - HR Case Blueprint Refer to Another Service Desk Import
One-Step Association - HR Case Blueprint Resolve By Breached Import
One-Step Association - HR Case Blueprint Resolve Redundant - HR Case Import
One-Step Association - HR Case Blueprint Respond By Breached Import
One-Step Association - HR Case Blueprint Set Already Saved Import
One-Step Association - HR Case Blueprint SLA Explanation Import
One-Step Association - HR Case Blueprint > Status Actions Alt 1 Step from Relationship Import
One-Step Association - HR Case Blueprint > Status Actions Alt 2 Step from Relationship Import
One-Step Association - HR Case Blueprint > Status Actions Close Case Import
One-Step Association - HR Case Blueprint > Status Actions Next Step from Relationship Import
One-Step Association - HR Case Blueprint > Status Actions Reopen Case Import
One-Step Association - HR Case Blueprint > Status Actions Resolve Case Import
One-Step Association - HR Case Blueprint > Status Actions Start In Progress Import
One-Step Association - HR Case Global Add Comment Import
One-Step Association - HR Case Global Follow-up E-mail Import
One-Step Association - HR Case Global Take Ownership Import
One-Step Association - Knowledge Article Blueprint Issue Not Resolved via Portal - Log Incident Import
One-Step Association - Knowledge Article Blueprint Issue resolved via Portal - Show Usage Import
One-Step Association - None Global > HR Case Benefits - Catalog Import
One-Step Association - None Global > HR Case Direct Deposit Authorization Link Import Example links to external URLs
One-Step Association - None Global > HR Case Documents External Link Import Example links to external URLs
One-Step Association - None Global > HR Case Employee-Changes-Catalog Import
One-Step Association - None Global > HR Case Fitness Center Waiver Link Import Example links to external URLs
One-Step Association - None Global > HR Case Holiday Paid Time Off Link Import Example links to external URLs
One-Step Association - None Global > HR Case HSA Application Link Import Example links to external URLs
One-Step Association - None Global > HR Case New Employee Contact Case Import
One-Step Association - None Global > HR Case New HR Case Import
One-Step Association - None Global > HR Case Other-Catalog Import
One-Step Association - None Global > HR Case Payroll External Link Import Example links to external URLs
One-Step Association - None Global > HR Case Payroll-Catalog Import
One-Step Association - None Global > HR Case Performance-Management-Catalog Import
One-Step Association - None Global > HR Case Training-Catalog Import
Stored expression Association - Checklist Item Global Due Date 01, Due Date 02, Due Date 03, Due Date 04, Due Date 05, Due Date 06, Due Date 07, Due Date 08, Due Date 09, Due Date 10, Due Date 11, Due Date 12, Due Date 13, Due Date 14, Due Date 15, Due Date 16, Due Date 17, Due Date 18, Due Date 19, Due Date 20, Due Date 21, Due Date 22, Due Date 23, Due Date 24, Due Date 25, Due Date 26, Due Date 27, Due Date 28, Due Date 29, Due Date 30 Import
Stored expression Association - Checklist Item Global Prompt for Checklist Name Import
Stored expression Association - HR Case Blueprint Created During What Business Hours Import
Stored expression Association - HR Case Blueprint Default Call Source Import
Stored expression Association - HR Case Blueprint Email Customer Import
Stored expression Association - HR Case Blueprint Is Member of Team Import
Stored expression Association - HR Case Blueprint Priority Group Import
Stored expression Association - HR Case Blueprint Required for In Progress Import
Stored expression Association - HR Case Blueprint Responded Date Time Import
Stored expression Association - HR Case Blueprint System State E-mail Import
Stored expression Association - HR Case Blueprint > Phase Set wrkflowClassifyStatus Import
Stored expression Association - HR Case Blueprint > Phase Set wrkflowCloseStatus Import
Stored expression Association - HR Case Blueprint > Phase Set wrkflowInvestigateStatus Import
Stored expression Association - HR Case Blueprint > Phase Set wrkflowRecordStatus Import
Stored expression Association - HR Case Blueprint > Phase Set wrkflowResolveStatus Import
Stored expression Association - HR Case Blueprint > SLA Customer Default Resolution Date/Time Import
Stored expression Association - HR Case Blueprint > SLA Customer is shortest SLA Import
Stored expression Association - HR Case Blueprint > SLA Customer Resolution Date/Time Import
Stored expression Association - HR Case Blueprint > SLA Customer Target Time Present Import
Stored expression Association - HR Case Blueprint > SLA Missing SLA Target Time Import
Stored expression Association - HR Case Blueprint > SLA Resolve By Warning WITH STC Import
Stored expression Association - HR Case Blueprint > SLA Resolve By Warning WITHOUT STC Import
Stored expression Association - HR Case Blueprint > SLA Resolve By WITH STC Import
Stored expression Association - HR Case Blueprint > SLA Resolve By WITHOUT STC Import
Stored expression Association - HR Case Blueprint > SLA Respond By Warning WITH STC Import
Stored expression Association - HR Case Blueprint > SLA Respond By Warning WITHOUT STC Import
Stored expression Association - HR Case Blueprint > SLA Respond By WITH STC Import
Stored expression Association - HR Case Blueprint > SLA Respond By WITHOUT STC Import
Stored expression Association - HR Case Blueprint > SLA Service Default Resolution Date/Time Import
Stored expression Association - HR Case Blueprint > SLA Service is shortest SLA Import
Stored expression Association - HR Case Blueprint > SLA Service Resolution Date/Time Import
Stored expression Association - HR Case Blueprint > SLA Service Target Time Present Import
Stored expression Association - HR Case Blueprint > SLA SLA Resolve By Import
Stored expression Association - HR Case Blueprint > SLA SLA Resolve By Warning Import
Stored expression Association - HR Case Blueprint > SLA SLA Respond By Import
Stored expression Association - HR Case Blueprint > SLA SLA Respond By Warning Import
Stored expression Association - HR Case Blueprint > SLA SLA Selection Import
Stored expression Association - HR Case Blueprint > SLA SLA Selection - Hierarchy based Import
Stored expression Association - HR Case Blueprint > SLA SLA Selection - Time based Import
Stored expression Association - HR Case Blueprint > SLA SLA Target Time Match Import
Stored expression Association - HR Case Global HR Case Hyperlink to Customer Portal Import
Stored expression Association - HR Case Global HR Case System State Customer Email Recipient Import
Stored value Global FALSE Import if Not Present
Stored value Global HR Case Catalog Services Import
Stored value Global TRUE Import if Not Present
Stored value Global FALSE Import if Not Present
Team HR Benefits Import
Team HR Case Management Import
Team HR Payroll Import
Team HR Talent Development Import
Team HRIS Import

Merge Action Key

  • Import: Add new item
  • Overwrite: Replace target item
  • Merge: Merge differences
  • Don't Change: Referenced by the mApp file, but not altered in any way. The mApp file includes the definition for informational purposes only (the definition is not imported into the target system).

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