Complete Step 1: Record the Details. Both of the description
fields are required. Call Source will default to Phone for manually opened
tickets and Portal or Email if they are opened through inbound email
integration or thru the User Portal.
Classify the ticket by selecting the
Category and
Subcategory.
The
Owned by Team will pre-populate based on the Category and
Subcategory selected.
Select a
Priority for the ticket (ASAP, Important, Normal).
Review the requestor's Active and Resolved Cases in the Form
Arrangement.