CSM 10.4 Documentation

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Configure HRSM Service Catalog Templates

The Cherwell HR Service Management mApp® Solution includes several HRSM Service Catalog Templates.

Table 1. HRSM Service Catalog Templates
SCT ID Title Description IT Service IT Category IT SubCategory
76 Access Request for Executive Transfer Access Request for Executive Transfer Employee Support Add/Change Update Employee
73 Access Request for New Employee - Standard Access Request for New Employee Employee Support Add/Change New Employee Setup
66 Benefit Changes Benefit Changes Employee Support Add/Change Update Employee
39 New Employee Setup Create all necessary items for a new employee setup Employee Support Add/Change New Employee Setup
60 Direct Deposit Direct Deposit Employee Support Add/Change Update Employee
55 Employee Information Change Employee Information Change Employee Support Add/Change Update Employee
64 Employee Transfer Employee Transfer Employee Support Add/Change Update Employee
54 Employment Verification Employment Verification Employee Support Add/Change Update Employee
75 Access Request for New Employee - Executive Executive Access Request for New Employee Employee Support Add/Change New Employee Setup
53 FMLA Procedures and Resources FMLA Procedures and Resources Employee Support Add/Change Update Employee
68 HR Case Offboarding HR Case Offboarding Employee Support Add/Change Employee Separation
69 HR IT Termination HR IT Termination Employee Support Add/Change HR Termination
59 HR Systems Access HR Systems Access Employee Support Add/Change Update Employee
71 Initiate Retirement Initiate Retirement Employee Support Add/Change Update Employee
65 Modify W4 Modify W4 Employee Support Add/Change Update Employee
62 HR Case Onboarding Onboarding Employee Support Add/Change Update Employee
70 Leave of Absence Procedures (General) Procedure for Leave of Absence Employee Support Add/Change Update Employee
77 Review equipment needs for existing employee Review equipment needs for existing employee Employee Support Add/Change Update Employee
74 Access Request for Transfer - Standard Standard Transfer Access Employee Support Add/Change Update Employee
58 Tuition Reimbursement - Class Authorization Tuition Reimbursement - Class Authorization Employee Support Add/Change Update Employee
57 Tuition Reimbursement - Course Completion Tuition Reimbursement - Course Completion Employee Support Add/Change Update Employee
72 Grievance/Disciplinary/Harassment Incident Verify information and determine if additional actions are needed Employee Support Add/Change Update Employee

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