Cherwell HRSM Tasks

To help organize your Cherwell® HRSM work, you can assign Tasks to HRSM Cases. Some HRSM Tasks are automatically generated via Service Catalog Templates as part of an HR Case.

You can also manually add HR Tasks to HR Cases. The HR Tasks can be assigned to HR team members, or to end users. When you assign HR Tasks to users, they will appear in the Portal.

The default Task Template is identified in the HR Case Service record. These can be owned by an HR Case agent and, if applicable, can identify actions for users. SCTs are used for Task Templates.