Essentials When getting started with CSM, it is important to understand its main components: applications, features, processes, and records. What is Cherwell Service Management? Cherwell Service Management (CSM) helps teams implement, automate, and upgrade service and support processes. CSM includes the Cherwell Core platform and OOTB content that provides predefined functionality and designs. CSM Features CSM provides a variety of configurable features, including Business Objects, dashboards, One-Step™ Actions, searching, reporting, and knowledge management. CSM Clients and Applications CSM provides a suite of applications to allow you to efficiently configure, manage, secure, integrate, automate, and run your CSM system from any location. ITSM Processes To enable quick deployment and ensure industry best practices, CSM provides OOTB solutions to support the a variety of service desk processes. CSM Core Platform Security Cherwell uses industry-standard tools, processes, and testing by third-party vendors to ensure security hardening for CSM. CSM Integration Options CSM provides built-in integration tools to help you import, export, or link information between two systems. There are also options for performing actions that are triggered by an external tool or by CSM. CSM User Role Scenario Documentation for CSM is divided into relevant user roles: administrator, user, and developer. Add user role constraints to your documentation searches by selecting the Filters button and the desired user role radio button prior to running a search. Quick Starts Quick starts provide access to most commonly used features. Links to related documents are provided in each quick start. Related concepts CSM Features Client Suite System Administration Release Notes