Approve Service Requests for Cisco CloudCenter™ applications, and
trigger automatic actions in
CSM
to provide access instructions to Customers.
- Within the Service Request record, check the box for
Deployment Request Ready, then click
Save.
- If you set up additional Approvals, their
statuses appear in the Form Arrangement under the
Approvals tab. Obtain the necessary Approvals
to provision the application.
The following steps happen
automatically:
- CSM
sends the job request to Cisco CloudCenter™.
- CloudCenter deploys the application, and
CSM
creates a new Configuration Item in the Configuration Management Database
(CMDB).
You can open the Configuration Item record to view its
details or perform additional actions against the record.
- Creating the Configuration Item triggers an e-mail from
CSM
to the assigned customer with access instructions for the application.
Tip: You can also manually send the e-mail with access
instructions. Within the Service Request record, click
E-mail Access Instructions.