CSM 10.4 Documentation

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Change Management mApp Solution Reports

The Change Management mApp® Solution provides several Reports.

Report Description Association Saved Search
Planned Changes Lists Normal and Standard Changes within a User-specified date range. Change Request All Open Changes
Post Implementation Review Lists Changes and their associated Incidents and/or Problems. Change Request Changes with Linked Incidents and Problems
Change Trends Line chart shows the number of Changes by the associated Service. Also lists Change details. Change Request Changes with Linked CIs
Past Year Change Trends Line chart shows the number of Changes within the past year by the associated Service. Also lists Change details. Change Request Date Range for Report
Change Breakdown Line chart shows the number of Changes by the reason for the Change (ex: Incident Resolution) within a User-specified date range. Also lists Change details. Change Request Date Range for Report
Past Year Change Breakdown Bar chart shows the number of Changes by the reason for the Change (ex: Incident Resolution) within a User-specified date range. Also lists Change details. Change Request Date Range for Report
CI Change Request Metrics Bar chart shows the top five CIs based on the highest number of associated Change Requests. Also lists Change details. Change Request Changes with Linked CIs
Proactive Service - Changes Lists Changes based on Service Categorization within a User-specified date range. Change Request Date Range for Report

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