Configure the Change Management mApp Solution

Configure the Change Management mApp Solution using CSM Administrator and the Desktop Client.

The Change Management mApp Solution introduces a new Business Object called Change Model. Change Model are required for each Standard Change, so you will have to create enough Change Models to suit your company's needs.

Applying the Change Management mApp Solution clears out the Change Status Lookup Table and adds new status values, so you will need to run several One-Step Actions to account for these new values.

After applying the Change Management mApp Solution:

Create Change Models

1. Create Change Models for your organization's Standard Change types.
2. In each of your open Standard Change Requests, select the appropriate Change Model and save the record.

Update Open Change Requests

3. Update existing open Change Request required fields by running the Set Required Fields One-Step™ Action.
   1. Run a search for all open Change Requests.
   2. Select the open Change Requests, then open the One-Step Manager.
   3. Run the Set Required Fields One-Step Action.
4. Update existing open Change Request status fields by running the Update to New Status One-Step Action.
   1. Run a search for all open Change Requests.
   2. Select the open Change Requests, then open the One-Step Manager.
   3. Run the Update to New Status One-Step Action.