View the Dashboard

The Dashboard for Cherwell Knowledge-Centered Support allows Users to see:

• Articles by Creator and Articles by Type.
• Articles Created this Month.
• Scored, Resolved, and Referenced Articles.
• If your Role is Coach, you see CKCS Articles Needing Approval or Review that are assigned to you.

To view the Dashboard:

1. In CSM Desktop Client, click Dashboards>Dashboard Manager.
2. Open the Global folder.
3. Click CKCS.
4. Select CKCS Overview and then click OK.
   Note: You can set the CKCS Dashboard as the default while viewing it by clicking Dashboards>Set CKCS Overview dashboard as default.