When you define the Incident Form Arrangements, you add the CKCS
Articles tab to the default and Portal views and then define associated view
options.
To configure the Incident Form
Arrangements:
- From the Object Manager, select the
Incident Business Object and then the
Edit form arrangement link.
- Select the
Incident Links CKCS Articles Relationship and
drag-and-drop it to the tab area on the Form Arrangement.
- Right-click the new
CKCS Articles tab and click
Properties.
- (Optional) Click the
Tab page and rename the tab (ex: Linked Articles) using the
Text field in the Tab Name section.
- Click the
Tab Contents page.
- Define the tab contents:
| Default Form |
Select
Linked View. |
| Show Buttons
|
Select
Quick View and deselect
New,
Delete,
Link, and
Unlink. |
| Supported Views |
Use default selections. |
| Default View
|
(Optional) Select
Grid and form (horizontal split). |
| New Records |
Select where to add new Records in a Grid. |
- Click
OK.
- (Optional) To change the view of the Form Arrangement split from
horizontal to vertical, right-click the Form Arrangement and then select
Splitter Position>Left-Right.
- Click the
Update Blueprint button.
- Click the
Home button.
- In the Current View drop-down, select
Portal Default.
- Select the
Incident Business Object and then the
Edit form arrangement link.
- Select the
Incident Links CKCS Articles Relationship and
drag-and-drop it to the Tab section on the Form Arrangement.
- Right-click the new
CKCS Articles tab and click
Properties.
- (Optional) Click the Tab page and rename the tab (ex: Linked
Articles) using the Text field in the Tab Name section.
- Click the
Tab Contents page.
- Define the tab contents:
| Default Form |
Select
Portal Incident Display. |
| Show Buttons
|
Deselect
New,
Delete,
Link,
Unlink, and
Quick View |
| Supported Views |
Deselect all options except Grid.
Note: If you want to use your existing Incident Summary
Form, select the
Form check box. |
| Default Views
|
Select
Grid. Deselect
Grid and Form (Horizontal Split),
Form, and
Grid and
Form (Vertical Split). |
| New Records |
Select where to add new Records in a Grid. |
- Click
OK.
- Click the
Update Blueprint button.
