Define BeyondTrust Stored Values

Define BeyondTrust Stored Values for One-Step Actions that control buttons and links.

During the installation of the BeyondTrust Remote Support mApp Solution, you are prompted to define several Stored Values. The values are used by One-Step Actions that control BeyondTrust buttons and links on the Incident and Configuration Item forms (Generate Session Key, Initiate Remote Control, Chat with Support Representative, and Chat with Support).

For additional information, see About Stored Values.

To define the BeyondTrust Stored Values, provide a value for each of the following Stored Values:

• BeyondTrust Client ID: Provide the BeyondTrust Client ID in the Value Field.

• BeyondTrust Client Secret: Provide the BeyondTrust Client Secret in the Value Field.

• BeyondTrust URL: Provide the URL for the BeyondTrust server in the Value Field.

• Incident Object ID: Provide the Incident ID in the Value Field. The value can be found in the Business Objects Properties window (Advanced page).

• Journal Object ID: Provide the Journal ID in the Value Field. The value can be found in the Business Objects Properties window (Advanced page).