Define the Automation Process for Business Hours

Use CSM Administrator to define the Automation Process for Business Hours.

Note: This functionality is only available if you have applied the BeyondTrust Remote Support mApp® Solution. For more information, refer to the mApp Solution Tech Notes documentation.

To define the automation process for Business Hours:

In CSM Administrator, select Automation Processes and then select Business Hours.
In the Business Hours Manager, right-click Service Desk Hours > Edit.
Verify the time zone and default hours are correct.
Select OK and then select Close.