CSM 10.4 Documentation

Home

Define Usage and Rating Calculations

To define usage and rating calculations:

  1. From the Object Manager, select the CKCS Article Business Object and then click Edit Business Object.
  2. Right-click the Self-Service Count field and select Edit Self-Service Count field.
    KCS Self-Service Count
  3. Click Advanced to open the Advanced page.
  4. In the Attributes section, click the blue arrow next to General Attributes.
  5. In the Attributes column in the first row, type KnowledgeSelfServiceUsageCount.
    Note: If the Attribute already exists, you do not need to complete this step. If the term null displays in the Value column, delete the null text.
    Attribute
  6. In the Attributes column in the second row, type Rating.
    Note: If the Attribute already exists, you do not need to complete this step. If the term null displays in the Value column, delete the null text.
    Attribute
  7. Click OK.
  8. Right-click the Reference Count field and select Edit Reference Count field.
  9. Click Advanced to open the Advanced page.
  10. In the Attributes section, click the blue arrow next to General Attributes.
  11. In the Attributes column in the first row, type KnowledgeSelfServiceUsageCount.
    Note: If the Attribute already exists, you do not need to complete this step. If the term null displays in the Value column, delete the null text.
  12. In the Attributes column in the second row, type Rating.
    Note: If the Attribute already exists, you do not need to complete this step. If the term null displays in the Value column, delete the null text.
  13. Click OK.
  14. Right-click the Solved Count field and select Edit Solved Count field.
  15. Click Advanced to open the Advanced page.
  16. In the Attributes section, click the blue arrow next to General Attributes.
  17. In the Attributes column in the first row, type KnowledgeSelfServiceUsageCount.
    Note: If the Attribute already exists, you do not need to complete this step. If the term null displays in the Value column, delete the null text.
  18. In the Attributes column in the second row, type Rating.
    Note: If the Attribute already exists, you do not need to complete this step. If the term null displays in the Value column, delete the null text.
  19. Click OK.
  20. Click the Update Blueprint button.
  21. Publish the Blueprint (File>Publish Blueprint).

Was this article useful?    

Copyright © 2023, Ivanti, Inc. All rights reserved.

Privacy and Legal