E-mail an Article

Referenced articles can be e-mailed to the Requestor on Incidents.

To e-mail an article:

1. Open an Incident.
2. Click the CKCS Search link.

   

3. Provide a search term in the prompt or in the Search for field.
4. Scroll down the Search results for CKCS Articles.

   

5. Click a CKCS Article to open it in a new window.
6. Click Use Solution.
7. In the CKCS window, click Email CKCS Article to Customer.

   

   An e-mail window opens that includes the information from the CKCS Article.

   Note: Only the latest referenced CKCS Article can be e-mailed. Articles that are flagged as Internal Only cannot be e-mailed.

8. Click Send.