ITIL 4 Dashboards

The ITIL 4 Dashboards mApp Solution provides four ITIL Dashboards to apply to CSM.

Note: This functionality is only available after applying the ITIL 4 Dashboards mApp Solution.

Executive/Continuous Service Improvement Manager: Primarily built for members of the IT Leadership team. The Dashboard provides insights into IT operations and continual improvement efforts.

Incident Manager: Primarily built for Service Desk Managers and/or Incident Managers. The Dashboard provides KPIs, charts, and metrics to enable IT organizations to proactively monitor and manage their Incident Management operations.

Problem Manager: Primarily built for Problem Managers. The Dashboard provides KPIs, charts, and metrics to enable IT organizations to proactively monitor and manage their IT Problems across the board.

Service Desk (1st-3rd Level Support) Technician: Primarily built for Service Desk Technicians and other members of the IT Service Desk department. The Dashboard displays KPIs, charts, and metrics to enable Service Desk teams to proactively monitor and manage all incoming Incidents, Service Requests, Problems, Change Requests, and Tasks.