Linking Incidents to Major Incidents

Use the power of an Automated Process to link an Incident to a Major Incident in JIRA.

To link an Incident to a Major Incident:

Note: Only available if both the Incident and Major Incident have previously been posted to JIRA. To use this feature, Automation Processes must be enabled and configured.

In the CSM Desktop Client, open an Incident that has previously been posted to JIRA.
Select Actions > Link to Major Incident.
Select a Major Incident from the list that has previously been posted to JIRA.
An Automation Process runs and adds a comment to both JIRA issues indicating that the two Incidents are now linked. This may take a few minutes.