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Machine Learning mApp Solution Items

These are the items included in this Machine Learning mApp Solution.

Item Category Item Typical Merge Action
Business Object Incident Merge
Fields Incident.Subcategory Overwrite
Incident.Subcategory ID
Incident.Service
Incident.Category
(new) Incident.Confidence
(new) Incident.Reclassified ML
(new) Incident.Confidence Level Verified
(new) Incident.Priority Matrix Element RecID
(new) Incident.Original Confidence
ML Review Datetime Import
Expressions (Incident) Global > Machine Learning - ML Confidence Overwrite
(Incident) Global > Machine Learning - ML Prediction
(None) Global > Machine Learning - Average Incidents and Request Confidence Level
(None) Global > Machine Learning - Percent of Reclassified Incidents and Requests
One-Step™ Actions Verify Incident Classification Overwrite
Reclassify for Confidence
Re-Predict Classification
Forms Supplemental Machine Learning Overwrite
Dashboards Machine Learning Overwrite
Metrics Reviewed ML Confidence Average Overwrite
Unreviewed ML Confidence Average
Total Incidents and Requests Categorized by ML
Total Incidents and Requests Reclassified
Total Incidents and Requests Reviewed This Week
Total Incidents and Requests Reviewed Today
Total Incidents and Requests with High Confidence
Total Incidents and Requests with Low Confidence
Widgets Incidents and Service Requests with Low Confidence Overwrite
Needs Review
Reclassified Categories
Machine Learning Model Incident Subcategory (feel free to rename) Overwrite
Searches Total Incidents and Requests Categorized by ML Overwrite
Total Incidents and Requests Needing ML Review
Total Incidents and Requests Reclassified
Total Incidents and Requests Reviewed
Total Incidents and Requests Reviewed This Week
Total Incidents and Requests Reviewed Today
Total Incidents and Requests with High Confidence
Total Incidents and Requests with Low Confidence
Actions Incident - Context Menu - Verify Classification (Set Confidence to 1 one-step)
Incident - Context Menu - Reclassify for Confidence (Reclassify for Confidence )
Grids Machine Learning Overwrite
  • Import: Add new item.
  • Overwrite: Replace target item.
  • Merge: Merge differences.
  • Don't Change: Referenced by the mApp Solution, but not altered in any way. The mApp Solution includes the definition for informational purposes only (the definition is not imported into the target system).

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