Submit an Incident on Behalf of Another User in the Customer Portal
Use the Incident Form in the Customer Portal to submit an Incident on behalf of another User.
Note: This functionality is only available if you have applied
the Submit on Behalf Of
mApp Solution.
To submit an Incident on behalf of another User in the Customer Portal:
- Log in to the Portal.
- In the Service Catalog, select Submit Incident or Request in the appropriate tile.
- Select the
Submit on behalf of another user check box.
- From the Submit on behalf of (Customer) Field, use the Related Item Picker to select the name of the person you are submitting the Incident or Request on behalf of.
- From the
Email Notifications drop-down list, select
from the following options:
- Customer
- Customer and Requester
- Requester
- Complete the process to finish creating a new Incident.