About Scorecards
A Scorecard is a record that allows Users to view detailed Supplier performance data in real time. The Scorecard displays data that is automatically calculated based on quality, delivery, responsiveness, and complaints, and then presented as a letter grade in the Supplier form.
In CSM, Scorecard is a Supporting Object. The Scorecard form allows Users to view and manage Scorecards.
Note: Scorecard Weight and Scorecard Curve are Lookup Objects
that allow Users to define Scorecard properties (categories, point allocation,
grading system, etc.) using Table Management.
Note: Scorecard can be used to support Multi-Sourcing Service
Integration (MSI) and Service Integration and Management (SIAM). For more
information, see
The Relationship
between
CSM and Multi-Sourcing Service Integration and Service Integration and
Management.