About Work Units
Work Units are grouped together in one or more Service Catalog Templates and then converted into individual Tasks when a customer submits an order for a Service using the CSM Portal.
In CSM, Work Unit is a Major Business Object. The Work Unit form allows Users to view, create, track, and manage Work Units.
Note: Work Unit can be used tosupport Multi-Sourcing Service Integration (MSI) and Service
Integration and Management (SIAM). For more information, see
The Relationship
between
CSM and Multi-Sourcing Service Integration and Service Integration and
Management.