Add Accessories to a Computer CI and Mobile Device CI
Add accessories to a new Incident for a new employee setup or new computer request.
To add accessories to a computer CI and mobile device CI:
- In the
CSM Desktop Client, log a new Incident
( ).
A new Incident record is created.
- Classify the Incident as a new employee setup:
- Service Classification: Select
The New Employee Specifics form opens.
Note: The configured computer and mobile device accessory and cost values are also available on the New Device Specifics form. Access the form by classifying the Incident as a Request New Computer (Service Classification: ). .
- Service Classification: Select
- In the
computer section, select an item from the
Computer drop-down list (example: Latitude E5530
Laptop).
Note: Your department must have defined permissions to access the item.
The defined computer accessories display.
- Select an accessory check box (example: Carrying Case $59.99).
The price of the accessory is added to the computer details calculation, and an Ordered [Item] check box displays on the form.
- Select an accessory check box (example: Carrying Case $59.99).
- In the
Mobile Device section, select an item from the
Mobile Device drop-down list (example: iPhone 5
32GB).
The defined mobile device accessories display.
- Select an accessory check box (example: Car Charger $19.95).
The price of the accessory is added to the computer details calculation, and an Ordered [Item] check box displays on the form.
- Select an accessory check box (example: Car Charger $19.95).
- Complete the Incident logging process.