CMDB One-Step Actions
CSM provides multiple One-Step Actions associated with CIs, including:
| One-Step Action | Description/Actions | Associations | Executed From |
| Status | |||
| Alt Step from Relationship | Conditionally change the CI status to next logical status (defined by the CI Status values in Table Management) and/or initiate the next appropriate One-Step Action. | [CI] | CI Form: Next: [Status] |
| Alt 2 Step from Relationship | |||
| Next Step from Relationship | |||
| Form | |||
| Ownership | |||
| Assign to ANY Individual | Prompts the User to assign the record to any CSM User (not limited by Team). Uses Owned By ID and Owned By Team fields. | [CI] | CI Form: Assign To link |
| Assign to Individual |
Launches the Choose Team window, where a user can choose an Owned By Team for the record; then, launches the Choose User window, where a user can choose a Primary User from the already-selected Team. |
[CI] | CI Form: Select Owner link |
| Assign to Team |
Launches the Choose Team window, where a user can choose an Owned By Team for the record. |
[CI] | CI Form: Select Team link |
| Take Ownership |
Makes the Current User the Primary User of the record. |
[CI] | CI Form: Take Ownership link |
| Other | |||
| DateTime Info Popup | Displays details for all the date/timestamps to give a historical view. | [CI] | CI Form: View Detailed Date/Time Information link |
| Create a new... |
Prompts the User to create a new Incident, Problem, or Change. Note: This One-Step Action is only applicable for hardware CIs. |
[CI] | CI Form: Create a new... link |
A full list of One-Step™ Actions is beyond the scope of this document. Export a schema document from CSM Administrator () to view a full list of One-Step Actions associated with a particular type of Business Object.