Logging Problems

The following instructions are available to walk you through the steps to log a new Problem using our OOTB workflow:

• Log a Problem: Typical step-by-step instructions for logging a Problem.
• Log a Problem - Detailed: Detailed step-by-step instructions for logging a Problem, including tips, optional steps, and behind-the-scenes information.
  Note:CSM provides an OOTB Problem workflow with all the features you need to successfully manage Problems. You can use this workflow as-is, or tailor it to meet the needs of your organization.