Configuration Item Workflow

Configuration Item (CI) assets use two distinct workflows based on their classification of either hardware or software.

The following figure shows the high-level Hardware CI (Computers, Mobile Devices, Printers, Network Devices, Servers, Systems, Telephony Equipment, and Other CIs) process workflow in the OOTB system.

A CI progressing through the Hardware CI workflow encounters the following main statuses:

1. New: CI is being logged, and the initial details are being recorded.
2. Ordered: CI is being ordered.
3. In Stock: CI has been received.
4. Planned: CI use and location are being determined.
5. In Testing: CI is being tested.
6. Active: CI is operational.
7. In Repair: CI is being repaired.
8. Down: CI is being taken out of service temporarily.
9. Stolen/MIA: CI has been stolen or lost.
10. Retired: CI is being taken out of service.

The following figure shows the high-level Software CI (Software License) process workflow in the OOTB system.

A CI progressing through the Software CI workflow encounters the following main statuses:

1. Requested: Software License has been requested.
2. Planned: Software License use and location are being determined.
3. Ordered: Software License is being ordered.
4. Active: Software License is operational.
5. Expire: Software License is expired.