Business Hours

In CSM, Business Hours are used to drive Automation Processes and confine Target Times. Users can define numerous Business Hours based on the needs of their company. For example, you might want a regular Business Hours calendar and a separate maintenance Business Hours calendar.

CSM provides several OOTB Business Hours, designed to reflect common Business Hour time frames. Use these OOTB Business Hours as-is, edit them, or create your own using the Business Hours Manager.