Knowledge Pane Toolbar

Use the Knowledge pane toolbar to interact with the Knowledge pane.

Item	Action
	Run Knowledge search.
	Populate search field with text from the current record (CTRL+K keyboard shortcut): Pull text from the field the system administrator has configured as the search field (example: Text in the Incident Description area). Highlight the text to search and select this button. (If any text is highlighted, the search will pull the highlighted text rather than the contents of the search field.) Noise words (example: and, or, the, etc.) are automatically removed from the pulled text and a single version of each word is searched.
	Populate search field with text from the current record and immediately search (Ctrl+Shift+K). Equivalent to pressing Ctrl+K and then selecting the Go button.
	Stop the current search.
	Search based on the current record type.
	General Knowledge search.
	Search all words (AND is used to separate words in search). The system finds records that contain all of the search words (with the exception of noise words such as "the," "will," etc.). For example, if you search for the words "printer driver," the system finds all records that contain both words.
	Search any of the words (OR is used to separate words in search). The system finds records that contain any of the search words (with the exception of noise words). For example, if you search for the words "printer driver," the system finds all records containing the word "printer" or the word "driver," and also finds records that have both words.