Create a Queue Group

Use the Queue Group Manager to create Queue Groups.

Users can create Queues Groups to meet the specific needs of their company.

The Queues that you add to the group must have a Queued Object that matches the Queue Group Business Object association.

To create a Queue Group:

1. Open the Queue Group Manager.
2. Select a scope and subfolder (if needed).
3. Select a Business Object association.
4. Select Create New.
5. Define general properties:
   1. Provide a display name to use within CSM (search this property in CSM Item Managers).
   2. Provide a description to use within CSM (search this property in CSM Item Managers).
6. Select Add.
7. Select the Queue that you want to add to the Queue Group.
8. Select OK.
   The Queue displays in the Queue Group window.
9. Add additional Queues to the Queue Group.
10. Select OK.