Define User Queue History Settings

Use the User Queue History Settings window to define Queue History Journal records to track Queue operations (example: Add to Queue, check in, check out, reassign, suspend, unsuspend, remove).

To define User Queue History settings:

1. Open the User Queue Settings window.
2. Select Queue History Journal options for Queue operations (Add to Queue, Check Out, Check In, Reassign, Suspend, Unsuspend, Remove): Select one of the following options from the corresponding drop-down:
   • Auto-generate: Select this option to automatically create a Queue History Journal record containing default text when the action takes place.
   • No History: Select this option to create no Queue History Journal record when the action takes place.
   • Optional: Select this option to prompt the User to add notes to the Queue History Journal record when the action takes place. It also allows the User to select not to create a Queue History Journal record.
   • Prompt: Select this option to prompt the User to add notes to the Queue History Journal record when the action takes place, but does not allow the User to cancel the Queue History record.

     Notes: Canceling the prompt will cancel the entire Queue operation. If a record is added to a Queue using an automated process (example: Automation Process), the Optional and Prompt options will add History, but use default text.

3. Select OK.