Troubleshooting Record Locking

If the CSM Desktop Client stops responding, manually release record locks using the Record Locking Manager or wait until the system automatically releases the license based on defined inactivity settings (configured under CSM Administrator>Security>Licensing>If Client Stops Responding,Auto-Release License and/or CSM Administrator>Security>Edit Security Settings>Desktop Client>Logout inactive Users from Cherwell Client). Browser and Mobile Clients automatically log out Users/Customers after a period of inactivity based on Browser application settings and IIS configuration.