Using Rich Text You can use Rich Text in: Business Object Fields Knowledge Articles One-Step Actions that use Rich Text Fields E-mails Related topics Use Rich Text in Business Object Fields In a rich text-enabled field in a Business Object (example: Incident Description), you can provide and format text and insert images using rich text options. Use Rich Text in Knowledge Articles You can create or import Knowledge Articles with embedded screenshots, numbered lists, and other Rich Text formatting. Create One-Step Actions that Use Rich Text Fields Rich Text capability can be used in One-Step Actions. For example, you can create One-Step Actions that send emails with formatted text and embedded images to customers, or that update Incidents with screen captures and numbered lists. Use Rich Text in E-mails Parent topic:Rich Text