Define a Queue Clause

A Queue Clause is a clause that finds all records that exist or do not exist on Queues. It also finds records that are available, checked out, and suspended on Queues. Use the Query Builder window to create a Queue Clause. When you define this type of clause, you define one of the following Queue types:

• Specific Queue: A Queue Clause containing a Specific Queue finds records on a particular Queue, such as First Level Support or Hardware.
• User Queue: A Queue Clause containing a User Queue searches records on one of the specialized Queues that is automatically associated with each User.
• Queue Group: A Queue Clause containing a Queue Group finds records on a set of Queues that are grouped together.
• Any Queue: A Queue Clause containing a User Queue searches records on one of the specialized Queues that is automatically associated with each User.

To define a Queue Clause:

1. Open a Query Builder.
2. Select New on the Query Builder toolbar, and then select Queue Clause.
3. Define a Queue:
   • Specific Queue
   • User Queue
   • Queue Group
   • Any Queue

4. Select Save.