Import Utility
Use the Import Utility option in CSM Administrator to import .csv files into the CSM Database.
To use the Import Utility:
- Go to Start > All programs > Cherwell Service Management > Tools > Import Utility.
- Select the connection to import the data to.
The Import Utility login window opens.
- Provide the
User ID
and
Password
for the Import Utility.
The Cherwell Import Utility window opens.
-
Select OK.
The Cherwell Import Utility window opens.
- Import from:
- Select the Ellipses.
- Select the file, and then select Open.
- Import to:
- From the drop-down list, select the
Business Object.
Note: To delete the existing data, select the Delete existing data from Business Object before import check box.
- From the drop-down list, select the
Business Object.
- Advanced:
- In the Unique fields, provide column names that make up the
unique database key.
Note: Select the check box to Try to save object even if one or more fields cannot be set.
- In the Unique fields, provide column names that make up the
unique database key.
- Select
Import.
Note: If there are unequal fields, a warning window opens. Select Yes.