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Define Trusted Agents Properties for Directory Services

Use the Trusted Agents page to assign the Active Directory connection to a Trusted Agents Group. This scenario is used to scale out Trusted Agents for request routing.

For more information, see Scaling Trusted Agents for Request Routing.

To define Trusted Agents properties:

  1. Open the Map LDAP Object window.
  2. Select the Trusted Agents page.
  3. Select the Use Trusted Agents check box.
  4. Select one of these options:
    • Any Trusted Agent Group: Allows any group to handle requests for this Active Directory connection.
    • Trusted Agent Group: A specific group to handle requests for this Active Directory connection.

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