Directory Services You can authenticate Users from a Directory Service such as LDAP or Active Directory. About Directory Services On the General Options page of the Map an Object window, the Directory Service drop-down list shows a complete list of available vendors. User Mapping Wizard Field Information The User Mapping Wizard is used in all directory services to map the CSM User Business Object and user information to the directory service object that represents users. LDAP is used in this example, but the information is the same for any type of directory service. Integration with Directory Services Workflow You can configure the integration between CSM and a directory service. Most configuration procedures are completed in CSM Administrator. Configuring CSM Directory Services Settings Use the Directory Services window in CSM Administrator to configure a directory service. Workflow for Configuring Users for Directory Services The process to configure users in CSM to integrate with Directory Services differs slightly from configuring customers. Complete the steps for configuring CSM Directory Services settings before configuring users. Workflow for Configuring Customers for Directory Services The process to configure Customers in CSM to integrate with Directory Services differs slightly from configuring Users. Using the Test LDAP Tool When working with the LDAP testing tool, Users can test LDAP and directory service browsing for connectivity, search streams, servers, and authentication in some instances. About Active Directory Integrations Microsoft Active Directory® is a special-purpose database that stores data for objects in a network, including Customer information. About LDAP Integrations Lightweight Directory Access Protocol (LDAP) is a protocol used to access information in a directory service (a directory stored on a server). Troubleshooting Directory Services You can troubleshoot issues with Directory Services by answering a series of questions. Parent topic:Authentication Methods Related concepts Windows Credentials SAML Create a Customer Record Related tasks Configure Login, Authentication, and Inactivity Settings for Each Client Create a User Profile