CSM 10.4 Documentation

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Managing the E-mail Monitor for Multiple Cultures

You can use E-mail Monitors with multiple cultures to create or modify records based on specific languages. For best results, use a culture-specific email account for each E-mail Monitor.

To use E-mail Monitors with multiple cultures:
  1. Create an E-mail Monitor for each culture that is enabled for your system.
  2. Select the applicable culture for each E-mail Monitor.
  3. Select a culture-specific email account for each E-mail Monitor.

    E-mail Monitor Culture Settings

  4. Select the Monitors page, and then verify or modify rules to accommodate translations in your system. For example, verify that strings for One-Step Actions that run based on the rule have been translated.

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