Chat Service Integration Features Security Rights
Chat Service Integration Features rights are selected from the Category drop-down list on the Rights tab in CSM Administrator ().
| Right | Description (when
checked
 )
|
Grant To: |
|---|---|---|
| Add chat session history to Business Objects? | Allow: Allows selected users to manually add a remote support session history to Business Objects using the Add Chat Session History command in the CSM Desktop Client. |
|
| Can process chat session events and create and modify Business Objects in web service? |
Allow: Allows CSM to automatically process remote support session events as well as create and modify Business Objects by logging into Cherwell as a user specified in the General page of the Chat and Remote Support Connector Settings window. Note: This setting is for users who are configured to process
BeyondTrust remote support session end notifications. If this privilege is not
allowed, BeyondTrust events are ignored.
|
|
| Chat settings? | Edit: Allows selected users to edit remote support service settings in CSM Administrator (). |
|
| Request a new chat session? | Allow: Allows selected users to initiate new remote support sessions using the New Chat Session command. |
|
| Request a new device administrator session? | Allow: Allows selected users to remotely control a device using the Remotely Administer a Device command. |
|
| Request chat service information? | Allow: Allows selected users to access information about the BeyondTrust remote support service (using the Display Chat Service Information command), such as API version information. |
|